How do I self-exclude at jongle?

Log in to your account, go to the "Responsible Gaming" settings, and select the self-exclusion option. You can also contact us directly via live chat or email at support@jongle.cam — our support team will process your request promptly. Once self-exclusion is activated, it cannot be cancelled before the set period ends.

Where can I go for more information on responsible gaming?

jongle's support team is available 24/7 on live chat in Bengali. You can also reach us by email at support@jongle.cam. Our FAQ page has answers to common questions. If you need professional assistance, we can point you in the right direction.

Safe and Informed Betting

Responsible Gaming at jongle — Your Safety Is Our Priority

Gaming is enjoyable when it stays within control. jongle helps you play safely, mindfully, and responsibly.

For Ages 21+ SSL Encryption 24/7 Support

Key Concepts

What Is Responsible Gaming and Why Does It Matter?

Online casino and betting is a form of entertainment — it is not a reliable source of income. jongle believes every player should play while being aware of their budget, time, and state of mind. Responsible gaming means keeping gaming a fun experience — never letting it turn into pressure or a compulsion. Our platform gives you the protection tools you need to set your own limits.

21+ Age Verification

jongle is for adults aged 21 and above only. Age is verified when creating an account. Access by minors is strictly prohibited.

Deposit Limits

You can set your own daily, weekly, or monthly deposit cap. This is the most effective way to keep your budget under control.

Time-Out Feature

Need a temporary break? Set a time-out for anywhere between 24 hours and 30 days. During this period, logging in or placing bets on your account will not be possible.

Self-Exclusion

If you feel that gaming is having a negative impact on your life, you can permanently self-exclude. The support team will help you through the process.

Session Time Reminder

You will receive an automatic reminder on your account if you have been playing for an extended period. After a set amount of time, a suggestion to take a break will be displayed.

Gaming History Review

You can view your betting history and a detailed record of wins and losses in your account. Understanding your own patterns is the first step toward responsible gaming.

Warning Signs

Recognise the Signs of a Gambling Problem

If any of the signs below seem to apply to you, speak directly with our support team. Awareness is the first step toward protection.

Feeling a repeated urge to keep playing in order to win back money you have lost
Taking out loans or using family money to place bets
Trying to stop or cut back on gaming but being unable to do so
Hiding your betting activity from family or friends
Feeling that betting is affecting your work, studies, or relationships
Feeling restless, anxious, or irritable when you are unable to play
Using betting to escape stress or sadness

✅ The Principles of Safe Gaming

Betting is for entertainment only — never wager more than you can afford to lose.

⏰ Keep to a Time Limit

Decide in advance how long you will play. Use the time-out feature to enforce that limit.

💳 Plan Your Budget

Set aside a fixed budget for entertainment each month. Setting a deposit limit means that budget will never be exceeded.

Financial Control

Deposit and Withdrawal Limit Information

At jongle, a specific minimum amount is set for all payment methods to help you stay in control.

Description	Amount	Payment Method
Minimum Deposit	৳500	bKash, Nagad, Rocket, Upay
Minimum Withdrawal	৳1,000	bKash, Nagad, Rocket, Upay
Withdrawal Processing Time	5–30 Minutes	All Methods
Personal Deposit Limit	As You Prefer	Set a custom limit in account settings

Step by Step

How to Use the Protection Tools

1
Log In to Your Account Go to the jongle Login page and enter your username and password to access your account.
2
Go to Account Settings From the profile menu, click on the "Responsible Gaming" option.
3
Set Your Deposit Limit Enter the maximum amount you want to deposit daily, weekly, or monthly, then save. Changes may take up to 24 hours to take effect.
4
Choose Time-Out or Self-Exclusion Activate a time-out for a temporary break, or self-exclusion for longer-term protection.
5
Contact Support If You Need Help For any issue, our team is available 24/7 on live chat in Bengali.

Our Commitment

jongle's Accountability

We do not just provide a place to play — we make sure that experience is safe and fair. Every step jongle takes is made with your wellbeing in mind.

A strict age verification process for minors — access only for users aged 21+
A secure environment ensured by SSL encryption and fair play
The ability to set personal limits — deposit, session, and betting limits
Self-exclusion requests are processed within 24 hours
24/7 live chat support in Bengali — immediate assistance for any concern
The terms and conditions of every game and bonus are clearly stated
Players affected by gambling problems are directed toward professional support

Speak with the Support Team

If you or someone you know has been affected by gambling, please contact us. Our support team will help with complete confidentiality.

Live Chat: Available 24/7 in Bengali

Email: [email protected]

FAQ

Questions About Responsible Gaming

Log in to your account, go to the "Responsible Gaming" settings, and select the self-exclusion option. You can also contact us directly via live chat or email at [email protected] — our support team will process your request promptly. Once self-exclusion is activated, it cannot be cancelled before the set period ends.

Yes, but a request to increase your deposit limit takes at least 7 days to take effect. This delay is intentional — to prevent decisions made in the heat of the moment. However, a request to lower your limit takes effect immediately.

A time-out is a temporary break — your account is suspended for between 24 hours and 30 days, then reactivated automatically after the set period. Self-exclusion is a longer-term measure — your account can be closed for a minimum of 6 months or permanently. Self-exclusion is the right step for those who feel that gaming is becoming a problem for them.

No. jongle is for people aged 21 and above only. Age is verified at the time of account registration, and accounts belonging to minors are closed immediately. If you suspect that a minor in your household is placing bets, please contact us.

Yes. When the session time reminder feature is enabled, a message suggesting a break is displayed on your account after a set period. Notifications are also sent when you are approaching your deposit limit. These features can be customised in account settings.

jongle's support team is available 24/7 on live chat in Bengali. You can also reach us by email at [email protected]. Our FAQ page has answers to common questions. If you need professional assistance, we can point you in the right direction.

Play Safe, Play with Enjoyment

Follow responsible gaming guidelines and enjoy your favourite games at jongle. Set your limits and keep entertainment as entertainment.

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