jongle Terms and Conditions

General Provisions

These terms and conditions ("Terms") apply to the use of the jongle platform and all its services. By accessing the jongle website (jongle.cam) or creating an account, you automatically agree to be bound by these Terms.

jongle reserves the right to modify these Terms at any time. Continued use of the platform after any changes means you are deemed to have accepted the updated Terms. We therefore recommend reviewing this page regularly.

These Terms are written in English and apply to users in Bangladesh. In the event of any dispute or interpretation, the English version shall be considered final.

Registration and Account

2.1 Account Creation

When creating an account on jongle, you must provide accurate, complete and up-to-date information. Providing false or misleading information may result in immediate account closure and forfeiture of your balance.

Each user may create only one account. Creating multiple accounts is strictly prohibited and may result in the closure of all accounts and forfeiture of funds.

2.2 Account Security

It is your responsibility to keep your account login credentials (username and password) completely confidential. Giving third parties access to your account, or playing on behalf of others, is prohibited. You must notify jongle support immediately of any unauthorized use of your account.

2.3 KYC Verification

jongle reserves the right to verify your identity at any time. The following documents may be requested for this purpose:

• National ID card (NID) or a copy of your passport
• Proof of current address
• Proof of ownership of your payment method (such as details of your bKash, Nagad, Rocket or Upay account)

Withdrawal processing may be delayed if verification is not completed. jongle considers this process essential for fraud prevention and user protection.

Age Restriction and Eligibility

To create an account on jongle and use any service on the platform, you must be at least 21 years old. Creating an account or gambling is strictly prohibited for anyone under 21. For users aged 21 and above only.

If it is proven during age verification that a user is underage, the account will be closed immediately and deposited funds will be returned, however any winnings will be forfeited.

In addition, to use jongle's services, you must not be a resident or citizen of any country where online gaming or betting is prohibited.

Deposits and Withdrawals

4.1 Deposit Terms

jongle currently accepts the following payment methods: bKash, Nagad, Rocket, Upay. The minimum deposit amount is ৳500 (for each method). Once a deposit is successfully processed, it will be added to your account balance.

You must use a payment method registered in your own name. Depositing from a third-party payment account is prohibited and may lead to an account investigation.

4.2 Withdrawal Terms

The minimum withdrawal amount is ৳1,000. Successful withdrawals are generally processed within 5 to 30 minutes. Withdrawals may be delayed while a verification process is ongoing.

Withdrawals will be returned to the same payment method used for your deposit. Before withdrawing any bonus, the relevant wagering requirements must be met (see Section 5 for details).

4.3 Transaction Review

jongle reserves the right to review, delay or reject any transaction if there is a suspicion of fraudulent activity. If you have any questions about a transaction, please contact the support team.

Bonuses and Promotions

5.1 Welcome Bonus

Newly registered users on jongle can receive a 100% bonus on their first deposit, up to a maximum of ৳15,000. For example: depositing ৳1,000 gives a bonus of ৳1,000 — total balance will be ৳2,000; depositing ৳32,000 gives a maximum bonus of ৳15,000 — total balance will be ৳47,000.

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 25 times (25x) the bonus amount. This means that if you receive a ৳1,000 bonus, you must place a total of ৳25,000 in bets before withdrawing. The bonus balance cannot be withdrawn before the wagering requirement is met.

5.3 General Bonus Terms

• Each bonus offer has a specific validity period — any unused bonus will be cancelled once the period expires.
• jongle reserves the right to cancel a bonus if there is suspicion of bonus abuse or manipulation.
• Taking bonus benefits across multiple accounts from the same household or device is prohibited.
• jongle reserves the right to modify, suspend or cancel any promotional offer.
• Bonuses apply only against deposits of real money — depositing with bonus funds will not qualify for a bonus.

Prohibited Activities

The following activities are strictly prohibited on the jongle platform:

• Using the platform for fraudulent, illegal or harmful purposes.
• Using automated software, bots, scripts or other technologies to gain an advantage.
• Attempting to hack accounts or gain unauthorized access to the system.
• Using the platform for money laundering or the management of illegal funds.
• Filing chargebacks or unauthorized payment disputes against jongle.
• Harassing, threatening or behaving disrespectfully toward other users.
• Creating multiple accounts to obtain bonuses or other benefits.
• Exploiting any technical error or vulnerability to influence game outcomes.

If any of the above prohibited activities are detected, the account will be closed immediately and the relevant authorities may be notified.

Account Suspension and Closure

7.1 Closure by jongle

jongle reserves the right to suspend or permanently close your account in the following circumstances:

• Violation of any clause of these Terms.
• Failure to provide documents required for verification.
• Detection of fraud or suspicious activity.
• Violation of any law or regulation.

7.2 Closure by the User

You may request closure of your account at any time. A self-exclusion request can also be made under the responsible gaming policy (see Section 10 for details). You will be given the opportunity to withdraw any valid balance before the account is closed.

Limitation of Liability

jongle makes every effort to operate a safe and reliable platform, however jongle will not be held liable for the following:

• Games being interrupted due to technical issues, server downtime or loss of internet connection.
• Losses caused by the failure of third-party software or payment providers.
• Losses caused by user negligence, leaked login credentials or unauthorized use.
• Unforeseen circumstances (force majeure) such as natural disasters, government orders or legal action.

However, jongle always strives to ensure fair treatment of users and will cooperate in the case of legitimate complaints.

Privacy and Data Protection

jongle places the highest importance on protecting users' personal information. Our platform uses SSL encryption technology to keep your data secure.

Full details of how your personal information is collected, stored and used can be found on our Privacy Policy page. jongle never sells your personal information to third parties.

Information may be shared with relevant authorities where necessary to meet legal obligations, such as complying with anti-money laundering (AML) guidelines.

Responsible Gaming

jongle takes responsible gaming very seriously. Gambling is a form of entertainment — never a solution to financial problems. We recommend following the guidelines below:

• Only bet an amount that, if lost, will not cause you financial hardship.
• Avoid playing when you are under the influence of alcohol or under mental stress.
• Do not repeatedly place bets to try to recover losses.
• Take regular breaks and set time limits on your play.

Using jongle's self-exclusion feature, you can suspend your own account for a set period of time. For more details, visit our Responsible Gaming page.

Applicable Law and Dispute Resolution

These Terms are drafted in accordance with applicable international gaming laws and regulations. If any dispute arises, an initial attempt will be made to resolve it through the jongle support team.

Both parties will prioritize resolving disputes through mutual discussion. jongle commits to reviewing all complaints in a fair and transparent manner.

In the case of disputes relating to game outcomes or technical decisions, jongle's game logs and server records will be considered final evidence.

Contact

If you have any questions or complaints about these Terms, please contact us:

• Live Chat: 24/7 support in English — log in to the platform and chat directly.
• Email: [email protected]

Our support team is available around the clock (BST, UTC+6) and provides assistance in English. We are always ready to answer any questions you may have.