jongle's Privacy Policy

Introduction and Scope

jongle ("we", "us", or "the platform") operates a safe and reliable online casino and betting service for users in Bangladesh. Protecting the privacy of the information you provide while using our website jongle.cam is our highest responsibility.

This Privacy Policy ("Policy") applies to all services, products, and features of jongle.cam. By registering on this site or using its services, you are considered to have voluntarily accepted the terms of this Policy. If you do not agree with any term of this Policy, please refrain from using our services.

This Policy may be updated from time to time. The date of the latest update will always be shown at the top of this page. For significant changes, we will notify registered users by email.

What Information We Collect

jongle collects user information in several ways. The categories of information collected are described in detail below:

2.1 Information Provided at Registration

Information you directly provide when creating an account:

• Full name (in Bengali or English)
• Date of birth (for age verification — only those aged 21 or above may register)
• Mobile number and email address
• Preferred payment method (bKash, Nagad, Rocket, Upay)
• User-chosen password (stored in encrypted form)

2.2 Automatically Collected Information

When you use jongle.cam, certain information is collected automatically:

• IP address and device type
• Browser type and operating system
• Pages visited and time spent on them
• Session data collected via cookies and tracking pixels
• Referral source (which page or link you came from)

2.3 Transaction Information

Records of financial transactions related to deposits and withdrawals are stored. This includes the transaction date, amount, and partial payment method details. Full bank account numbers or full card numbers are never stored.

2.4 Identity Verification (KYC) Information

For security purposes and to ensure responsible gaming, identity verification may be required in certain cases. In such cases, national ID card or passport details are collected.

Purpose of Using Your Information

jongle uses your personal information only for specific, lawful, and transparent purposes. The main purposes are listed below:

Data Storage and Security

jongle has adopted industry-standard technical and administrative measures to keep your personal information secure.

4.1 Technical Security Measures

• SSL Encryption: All data transmissions are secured via SSL/TLS protocol.
• Password Hashing: Your password is never stored in plain form — it is protected using a strong cryptographic hash algorithm.
• Firewall and Anti-Fraud Systems: Servers are protected against unauthorized access and cyberattacks.
• Two-Factor Verification: Additional verification steps are triggered for suspicious login attempts.
• Regular Security Audits: Regular security assessments are conducted through third-party experts.

4.2 Data Retention Period

Your information will be stored while your account is active. Even after account closure, certain information may be retained for up to five (5) years for legal obligations and dispute resolution purposes. After that, the information will be securely deleted.

Sharing Information with Third Parties

jongle does not sell your personal information to third parties for commercial purposes. However, information may be shared in the following limited cases:

• Payment Processors: Only the information needed to complete transactions is shared with authorized payment service providers such as bKash, Nagad, Rocket, and Upay.
• Technology Partners: With selected technology providers for site performance, security analysis, and customer support operations — under strict confidentiality agreements.
• Legal Authorities: Information may be provided to law enforcement agencies when required by court order, valid legal process, or fraud investigation.
• Business Transfers: In the event of a business merger or acquisition, information may be transferred after notifying users in advance.

Outside of the cases listed above, your personal information will not be shared with any third party without your consent.

Cookies and Tracking Technologies

jongle.cam uses various types of cookies and tracking technologies. Cookies are small data files stored in your browser.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions, security tokens, and cart information. These cannot be disabled.
• Functional Cookies: Used to improve your experience by remembering your language preference, theme settings, and other user preferences.
• Analytics Cookies: For analyzing site usage statistics — all data remains anonymous.
• Marketing Cookies: Used to show relevant ads and offers with your consent.

6.2 Cookie Controls

You can disable non-essential cookies at any time through your browser settings. Please note that disabling certain cookies may cause some features of the site to not function correctly.

Your Rights

As a jongle user, you have the following rights over your personal information:

7.1 Right of Access

You have the right to know what information we hold about you. Upon request by email, we will provide a complete data report within 30 days.

7.2 Right to Rectification

If any incorrect information exists in your profile, you have the right to correct it through your account settings or by contacting customer support.

7.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, some information may not be immediately deletable due to legal obligations or ongoing transactions.

7.4 Right to Object to Processing

For marketing communications, you may withdraw your consent at any time. This can be done by clicking the unsubscribe link in your inbox or by notifying our support team.

7.5 Right to Data Portability

You may request your information in a structured and machine-readable format, which you can then use with another service.

To exercise any of the above rights, contact our support team: [email protected]

Protection of Minors

jongle strictly ensures that only individuals aged 21 or above may use our services. We do not knowingly collect any personal information from minors.

If we become aware that a minor has registered, that account will be immediately closed and all associated information will be securely deleted. If a parent or guardian believes their child is using our platform, please contact us immediately.

Policy Changes

jongle reserves the right to modify or update this Privacy Policy at any time. When changes are made:

• The updated date on this page will be changed.
• Registered users will be notified by email for significant changes.
• Continued use of the site after changes will be considered acceptance of the new policy.

For significant changes, we will provide at least 30 days' notice in advance. We recommend that you review this page regularly.

Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 live chat in Bengali available on any page of the site
• Support Hours: Around the clock (BST, UTC+6)

We take every complaint seriously and are committed to resolving them promptly. For complaints regarding personal information, our data protection team will respond directly.